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Privacy policy for your betscratch account

This page explains how we collect, use, share, and keep the details linked to your betscratch account.

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betscratch Privacy policy for your betscratch account
CONTACT ROUTES

Where to send privacy requests

If you want to ask what we hold, correct a detail, or object to a specific use, send the request through the contact path tied to your account. We may ask for a short match step so we reach the right record and avoid sending data to the wrong address. Use the channel below that matches how you opened the account, and add a reply address we can use.

Team online

Email request

Send from the email linked to your account, say what you want changed, and include the time window if you know it. That helps us locate the right record quickly and reply with the next step.

Inside account

If you are already signed in, use the message form and share the same account details you used at sign-up. We use that to match the record and handle the request without confusion.

Written request

When a written trail is needed, send the request to the privacy address shown in your account area. Include your account email, the change you want, and a reply channel we can use.

HANDLING STANDARDS

How we handle your data

We keep privacy handling narrow and practical. Collection stays limited to what we need for account setup, device checks, payment matching, and service messages.

Account data

We keep the details you give at sign-up, plus login times and device signals, so we can secure the account and notice unusual access without asking you to repeat the same steps.

Cookie use

Cookies help us remember your session, language choice, and page state. They do not open your files or read anything outside the browser data needed for the page to work.

Wallet records

Payment references from UPI, Paytm, or PhonePe are kept so we can match deposits or withdrawals to the correct account and retain a clear audit trail for support checks.

Access control

Only staff who need a record for a task can see it, and sensitive changes are logged. That keeps handling narrow and lets us trace who touched a record and when.

Retention

We keep records only while they are needed for account handling, legal duties, or dispute checks. After that, we remove them or turn them into non-identifying records where possible.

Your requests

You can ask for a copy, correction, or deletion where local law allows it. Send the request through the same channel you use for account contact so we can match it fast.

Questions about data and access

These questions cover what we collect, why we keep it, and how you can ask for changes. The short answer is simple: we use data to run your account safely, keep records that law requires, and reply through the contact path you choose. If local law limits access in your area, that limit applies first. Where local law permits, the same privacy terms apply to India-based access.

We keep the details you give at sign-up, session logs, cookie data, device signals, and messages you send us. We use them to manage access, solve account issues, and meet record-keeping duties.

Cookies help us remember your session, language choice, and page state so you do not have to reset them every time. They also help us spot browser changes that can affect access or form handling.

Yes. Send a request through the contact route linked to your account. We may ask for a quick match step so we send the copy to the right person and do not expose another account.

We keep records only while they are needed for account handling, legal duties, dispute checks, or fraud checks. After that, we remove or anonymise them where our systems and local law allow.

Only staff who need the record for a defined task can see it, and sensitive actions are logged. That keeps access narrow and helps us trace any change if you ask later.

Send the updated detail and, if you know it, the older one too. We compare it with the account record and update it once the request is verified through the contact channel.

Yes, when access is allowed in your location, the same policy applies to India-based accounts. If local law does not allow access where you are, the service is not meant for that area.

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